Why chose The Customer Company CX

Proven Operations & Customer Experience Leadership

  • 30+ years of leadership experience across retail, distribution, fulfillment, and multi-unit operations

  • Extensive background leading large-format operations with full P&L accountability

  • Proven success improving profitability, operational performance, customer loyalty, and workforce engagement

Results-Driven Performance

  • Improved EBITA by over $1M through operational restructuring and Lean process improvement

  • Transformed underperforming operations into nationally recognized top-performing business units

  • Delivered record operational quality and inventory accuracy performance

  • Led major operational projects completed ahead of schedule with zero safety incidents or business disruption

  • Improved customer engagement, retention, and frontline accountability through leadership coaching and operational systems

Training & Leadership Development

  • Led and developed teams of 100+ employees across complex operational environments

  • Regional trainer and mentor for operational leaders and managers

  • Developed frontline coaching systems focused on:

    • Customer experience

    • Service recovery

    • Leadership accountability

    • Operational consistency

    • Employee engagement

Lean & Continuous Improvement Expertise

  • Experienced in Lean, Kaizen, and continuous improvement methodologies

  • Skilled in root-cause analysis, process optimization, and operational problem solving

  • Focused on reducing customer friction while improving operational efficiency and team performance

Specialized Consulting Areas

  • Operational Customer Experience

  • Customer Retention & Loyalty

  • Frontline Team Training

  • Leadership Development

  • Lean / Kaizen Process Improvement

  • Service Recovery Systems

  • Operational Turnarounds

  • Distribution & Fulfillment Operations

  • Workforce Accountability

  • Multi-Unit Operational Consistency

Awards & Recognition

Recognized for operational excellence, leadership development, customer experience improvement, and business performance transformation throughout a 30+ year leadership career.